But be sure to keep the main Camera set to "On." You may also try turning off all the apps in this "Microsoft Store Apps" list to see if it LockDown Browser to access the camera. To see if an application is currently in use in Windows, go to Camera Privacy Settings and scroll to "Choose which Microsoft Store Apps can access your camera." If an app is shown as "currently in use" (see example below), change the setting to "off". An example of such application is Mediasite Desktop Recorder, which must be manually terminated before starting LockDown Browser. If the above steps don’t resolve the problem on a Windows or Mac computer, it's possible another application has control of your webcam or microphone and won’t make it available to LockDown Browser. Important: also check the camera privacy settings in camera utilities or anti-virus software that may be installed on your computer. If you are running an older version of Windows, the above camera and microphone permissions may not be available (and are likely enabled by default). Repeat the above process for your "Microphone Privacy Settings." LockDown Browser should also appear in the list below, as shown here: Scroll to "Allow desktop apps to access your camera" and make sure "on" is selected. To check the camera privacy settings in Windows 10, go to the camera privacy settings, shown here: These types of settings exist both in the Windows operating system, and possibly also in any camera utilities or anti-virus software that may be installed on your computer. If you encounter any of the above "spinning wheel" errors (and blanked out frame where your webcam image should be), it's because another program, background process, or privacy setting on your computer is preventing LockDown Browser from activating your camera.įor Mac users, you should read this article to adjust your camera privacy settings.įor Windows users, you should check whether you've enabled the correct privacy settings for your camera and microphone.
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